FAQ

Is the wood you use sustainably sourced.

Yes, it is from a FSC/PEFC supplier.
What payment methods does KraftGem accept for online purchases?

At KraftGem, we strive to make your shopping experience as seamless and convenient as possible. That's why we offer a variety of payment methods to suit your needs. We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, you can use PayPal for a quick and secure checkout process. For those who prefer digital wallets, we also accept payments through Apple Pay and Google Pay. Rest assured that all transactions are encrypted and securely processed to protect your personal information. If you have any questions or need assistance, our customer support team is always here to help. Happy crafting!
What is KraftGem's return policy for online purchases?

You can return items within 30 days in unused condition and in original packaging. Personalised items are non-returnable. Contact customer service with your order number and reason for return to get a return authorisation and instructions. Return shipping costs are your responsibility unless it's our error. Refunds take 5-7 business days after the item is received. For more details, visit our Return Policy page.
What is the delivery process for orders placed with KraftGem?

At KraftGem, we aim for a smooth delivery. Orders processed in 1-2 business days. Standard shipping takes 3-5 days (including manufacture), and expedited options take 1-3 days (including manufacture), depending on your location. You'll get a tracking email once your order ships. Contact our support team for any issues or specific requests. Our goal is a timely, perfect delivery.
Does KraftGem accept special requests for custom craft orders?

Yes, KraftGem accommodates custom craft orders! Contact our customer service through our website with your project details. Custom orders may take extra time and cost based on complexity and materials.