Question 1

Do you use sustainably sourced wood?

Accepted Answer

Yes, all our wood is sourced from FSC/PEFC certified suppliers, ensuring sustainability.

Question 2

Which payment methods can I use for online purchases at KraftGem?

Accepted Answer

At KraftGem, we offer a variety of payment methods to make your shopping experience seamless. You can use major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for a quick and secure checkout, as well as Apple Pay and Google Pay for those who prefer digital wallets. All transactions are encrypted and securely processed to protect your personal information. If you have any questions or need assistance, our customer support team is here to help. Happy crafting!

Question 3

How does KraftGem handle returns for online orders?

Accepted Answer

You can return items within 30 days if they are unused and in their original packaging. Please note that personalised items are non-returnable. To initiate a return, contact our customer service with your order number and reason for return. You'll receive return authorisation and instructions. Return shipping costs are your responsibility unless the error is on our part. Refunds are processed within 5-7 business days after we receive the item. For more details, visit our Return Policy page.

Question 4

How does KraftGem handle the delivery of orders?

Accepted Answer

At KraftGem, we strive for a smooth delivery process. Orders are processed within 1-2 business days. Standard shipping takes 3-5 days (including manufacture), while expedited options take 1-3 days (including manufacture), depending on your location. You'll receive a tracking email once your order ships. For any issues or specific requests, feel free to contact our support team. Our goal is to ensure your order arrives on time and in perfect condition.

Question 5

Can I place a special request for a custom craft order with KraftGem?

Accepted Answer

Absolutely! KraftGem welcomes custom craft orders. Just contact our customer service through our website with your project details. Please note that custom orders may require additional time and costs depending on the complexity and materials needed.

FAQ

Frequently asked questions

Do you use sustainably sourced wood?

Which payment methods can I use for online purchases at KraftGem?

How does KraftGem handle returns for online orders?

How does KraftGem handle the delivery of orders?

Can I place a special request for a custom craft order with KraftGem?