FAQ
Frequently asked questions
At KraftGem, we offer a variety of payment methods to make your shopping experience seamless. You can use major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for a quick and secure checkout, as well as Apple Pay and Google Pay for those who prefer digital wallets. All transactions are encrypted and securely processed to protect your personal information. If you have any questions or need assistance, our customer support team is here to help. Happy crafting!
You can return items within 30 days if they are unused and in their original packaging. Please note that personalised items are non-returnable. To initiate a return, contact our customer service with your order number and reason for return. You'll receive return authorisation and instructions. Return shipping costs are your responsibility unless the error is on our part. Refunds are processed within 5-7 business days after we receive the item. For more details, visit our Return Policy page.
At KraftGem, we strive for a smooth delivery process. Orders are processed within 1-2 business days. Standard shipping takes 3-5 days (including manufacture), while expedited options take 1-3 days (including manufacture), depending on your location. You'll receive a tracking email once your order ships. For any issues or specific requests, feel free to contact our support team. Our goal is to ensure your order arrives on time and in perfect condition.